"We ship your orders directly to you. In stock items will be processed and shipped within 3 business days excluding weekends and Holidays. For expedited delivery (Next Day, 2 Days, etc.) call 541-908-1061".

All orders must be placed via our website. In placing an order the customer must include the item number to insure your orders accuracy. Any changes or cancellations of orders must be submitted in writing or email within 24 hours of being shipped. This allows us to insure accuracy of processing your order. Shipping and handling charges are not included with the price of the items on our website. All shipping and handling charges are the responsibility of the customers and will be added to the final cost at the time of the order.

RETURN POLICY

"All returns should reach us within 15 days from the delivery (to customer) date. If you return a product and it is in Brand New or Re-Salable condition, we will credit your account for the price of the product less a 25% Re-Stocking Fee, but will NOT credit your account for shipping and handling fees. You will be responsible for the shipping and handling fees to return the product to us".

If the product is not in Re-Saleable condition we will NOT credit your account and you will still be responsible for the shipping and any handling fees involved in the return of the product to us.

If the product is damaged in delivery, the customer must report any visible damage to the box upon delivery to the carrier. Upon receiving credit from the carrier the product will be re-shipped.

SHIPPING DAMAGES:

All products are inspected before being shipped, but damages may occur during shipping. If product is received damaged, it must be reported to the shipping company – usually UPS or USPS – within 24 hours. All boxes and packing material must be saved. It is possible that the shipping company may want to inspect these materials. Please notify us of the damage after you have reported the claim to the shipping company. If the incorrect product was shipped, the product is defective, or the error is otherwise ours, we will of course correct it. All returns have to be authorized by TLC Pets Boutique and an authorization number will be issued to you. If the products are received without the proper authorization number we will not replace it with another item of your choice, or credit your account. All non-resaleable items must be returned to;
TLC Pets Boutique at P. O. Box 2403, Albany, OR. 97321.

Please use the contact information at the bottom for questions regarding your orders and any and all returns. We ship all products via UPS except the smaller, very light items and those are shipped via First Class Mail and they do not have tracking numbers.. Products shipped via UPS are assigned a tracking number. If you wish your orders to have a tracking number be sure to request that we ship it via UPS at the time you place your order. If you elect to have your orders shipped via First Class Mail understand that we are not responsible for packages not being received.

Once the order has been placed the shipping method cannot be changed.

"NO ORDERS WILL BE SHIPPED UNTIL PAYMENT HAS BEEN VERIFIED BY TLC PETS BOUTIQUE".